Privacy Policy

Effective date: March 1, 2023

Our role in your privacy

If you are a Willow Homes applicant, customer, subscriber, or just visiting our website, this policy applies to you.

Our responsibilities

If you are a registered Willow Homes applicant, customer or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed.

Your responsibilities

  • Read this Privacy Policy
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data

If you are only a visitor to our website, please know that we do not collect any personal data before you submit an application or contact form.

From the moment you submit an application or contact form, we start collecting data. All data we collect, is provided by you.

Here’s when and how we do this:

DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You submit an application

You submit a contact form

DATA YOU GIVE
DATA WE COLLECT
ACTION

You submit a Willow Homes application

You submit a Willow Homes contact form

Types of data we collect

Your name, email address, phone number, postcode, address, health details and court and conviction details.

Personal data
Read more

This data is submitted to us by you when submitting an application. You can request this data to be deleted if you no longer require our services by getting in touch with us here.

Your rights to this data

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Application Eligibility

To check whether an applicant is eligible for any of our care services

Tailored Care Plans

To tailor care plans suited to the circumstance of an applicant.

Customer Support

To answer queries quickly and provide support for applicants, referrers or future applicants.

Your privacy choices and rights

YOUR CHOICES

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can choose not to provide us with personal data

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Bearer but certain services (like Intercom) will not work effectively.

You can turn off cookies in your browser by changing its settings

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at hello@willowhomes.care.

You can ask us not to use your data for marketing

Your Rights

You can exercise your rights by sending us an email at hello@willowhomes.care.

This includes the right to ask us supplementary information about:

  • The categories of data we’re processing
  • The purposes of data processing
  • The categories of third parties to whom the data may be disclosed
  • How long the data will be stored (or the criteria used to determine that period)
  • Your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to access information we hold about you

You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Bearer service to you.

You have the right to make us correct any inaccurate personal data about you

We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to port your data to another service

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Willow Homes.

You have the right to be "forgotten" by us

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:

  • You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  • If you believe your privacy has been breached, please contact us immediately on hello@willowhomes.care

Where do we store the data?

The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland. As we are a remote company, we process data in the countries we live in (including: Belgium, France, Netherlands, Poland, Portugal, South Africa, the United-Kingdom, the United States) and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?

We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used Bearer. We will delete your personal data from our archives no later than 6 years from the last time you used Bearer or as agreed with you in a separate contract.

Third parties who process your data

Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.

Read more

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:

Communications

Formspark

Data collected or shared
  • Contact details
  • Personal details
Purpose

This is a form hosting provider: we use them to store data you submit in the EU for GDPR compliance.

Place of processing

EU (Ireland)

SERVICE PROVIDER
Data collected or shared
Purpose
Place of processing

Formspark

  • Contact details
  • Personal details

This is a form hosting provider: we use them to store data you submit in the EU for GDPR compliance.

EU (Ireland)

Cookies

We don’t use cookies on visitors as we are not tracking any user data with regards to how they interact with our website.